Terms of Service

These Terms of Service ("Terms") govern your use of https://rielle.co.id (the "Site"), operated by Rielle ("Rielle", "we", "us", or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

The Site is an informational website for the Rielle brand. It presents our product catalogue, articles, and company information. The Site itself does not process orders or payments and does not offer user accounts.

Product descriptions, images, prices, and availability shown on the Site are provided for general information and may change without notice. While we work to keep this information accurate, we do not warrant that it is complete, current, or error-free.

Retail purchases are completed on third-party marketplaces, such as TikTok Shop, which we link to from our product pages. Those transactions — including payment, shipping, returns, and refunds — are between you and the marketplace and are governed by the marketplace's own terms and policies.

Wholesale and bulk orders are handled through direct enquiry via our contact page or WhatsApp, and are subject to a separate written agreement between you and Rielle.

All content on the Site — including text, photographs, graphics, logos, and design — is owned by or licensed to Rielle and is protected by applicable intellectual property laws. You may view the Site and print or save pages for personal, non-commercial use. Any other reproduction, distribution, or commercial use requires our prior written permission.

You agree not to:

• use the Site for any unlawful purpose;
• submit false, misleading, or unlawful content through our forms;
• scrape, data-mine, or bulk-download Site content without our consent;
• interfere with the Site's security, availability, or underlying infrastructure; or
• misrepresent your identity or affiliation when contacting us.

The Site contains links and embedded content from third parties — including TikTok Shop, Instagram, WhatsApp, and Google Maps. We do not control and are not responsible for the content, policies, or practices of those third parties. Your interactions with them are governed by their own terms and privacy policies.

If you subscribe to our newsletter, you consent to receiving occasional emails about Rielle products and updates. You can unsubscribe at any time using the link in each email or by contacting us. Details on how we handle your data are in our Privacy Policy.

The Site and its content are provided "as is" and "as available", without warranties of any kind, express or implied. Content on the Site is for general information only and is not medical, dietary, or health advice — please consult a qualified professional where needed. Product certifications are shown on the relevant product pages.

To the maximum extent permitted by applicable law, Rielle is not liable for any indirect, incidental, special, or consequential damages — including loss of data, profits, or goodwill — arising from or related to your use of, or inability to use, the Site or its content.

You agree to indemnify and hold Rielle harmless from claims, losses, or expenses arising out of your misuse of the Site or your violation of these Terms.

These Terms are governed by the laws of the Republic of Indonesia. We will try to resolve any dispute amicably first; failing that, disputes will be brought before the competent courts of Indonesia.

We may update these Terms from time to time. The latest version will always be posted on this page with its "Last updated" date. Your continued use of the Site after changes take effect means you accept the revised Terms.

Questions about these Terms? Reach us at: